{"id":3385,"date":"2026-09-24T17:06:03","date_gmt":"2026-09-24T17:06:03","guid":{"rendered":"https:\/\/tableinmotion.eu\/?page_id=3385"},"modified":"2026-09-24T17:11:58","modified_gmt":"2026-09-24T17:11:58","slug":"cancellation-return-and-refund-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/tableinmotion.eu\/en\/conditions-annulation-retour-remboursement\/","title":{"rendered":"Cancellation, Return and Refund Policy\u200b\u200b"},"content":{"rendered":"
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CANCELLATION, RETURN AND REFUND POLICY\u200b<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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These terms and conditions apply to sales made by <\/span>M\u00e9dequip for business customers (B2B)<\/strong>.<\/span><\/h1>

1. Products manufactured and configured to order<\/h2>

The tables sold by M\u00e9dequip are manufactured and\/or configured specifically to the Customer\u2019s requirements, in accordance with the specifications selected and confirmed at the time of ordering.<\/p>

These characteristics may include, in particular:<\/p>

  • the table model; ;<\/p><\/li>

  • the colour and type of surfacing; ;<\/p><\/li>

  • the colour or finish of the frame; ;<\/p><\/li>

  • dimensions or technical specifications; ;<\/p><\/li>

  • the headrests; ;<\/p><\/li>

  • drop systems; ;<\/p><\/li>

  • lifting or adjustment systems; ;<\/p><\/li>

  • accessories and options; ;<\/p><\/li>

  • as well as any other features chosen by the Customer.<\/p><\/li><\/ul>

    The manufacture and\/or supply of the product is undertaken on the basis of this individual configuration.<\/p>

    Consequently, Any order confirmed by the Customer is binding and final<\/strong>, subject to any mandatory legal provisions that may apply.<\/p>

    2. Configuration validation<\/h2>

    It is the Customer\u2019s responsibility to check carefully, before confirming the order, all the details set out in the quotation or purchase order.<\/p>

    The signing of the quotation, the electronic confirmation of the order, the payment of the deposit or any other action that unambiguously indicates acceptance of the order shall constitute the Customer\u2019s confirmation of the product configuration.<\/p>

    In particular, the Customer is required to check the model, options, finish, colours, accessories and any specific technical features selected.<\/p>

    Any changes requested after the order has been confirmed are subject to M\u00e9dequip\u2019s prior approval and to the manufacturer being technically able to amend the order.<\/p>

    This may result in a change to the price and\/or delivery time.<\/p>

    3. Cancellation after the order has been confirmed<\/h2>

    Given the specific nature of the products and the fact that they are manufactured or configured to order, No cancellation on the Customer\u2019s own initiative may be requested once the order has been confirmed<\/strong>.<\/p>

    M\u00e9dequip may, however, in exceptional circumstances and at its sole discretion, accept a request for cancellation where the manufacture or preparation of the order still allows for such a change.<\/p>

    In this case, any costs already incurred by M\u00e9dequip \u2013 in particular those payable to the manufacturer, the carrier or its service providers \u2013 may remain the responsibility of the Client.<\/p>

    Any exceptional acceptance of a cancellation must be subject to M\u00e9dequip\u2019s written consent.<\/p>

    4. No returns or exchanges for personal convenience<\/h2>

    Due to their specific manufacture and\/or configuration, the tables ordered by the Customer are neither returned nor exchanged after manufacture or delivery on the grounds of personal preference<\/strong>.<\/p>

    In particular, returns are excluded where they are due to:<\/p>

    • a change of mind; ;<\/p><\/li>

    • an error on the part of the Customer in choosing the model; ;<\/p><\/li>

    • an error in the choice of colour or finish; ;<\/p><\/li>

    • an error in the choice of options or accessories; ;<\/p><\/li>

    • a discrepancy with the Customer\u2019s personal preferences; ;<\/p><\/li>

    • any subsequent change in its requirements; ;<\/p><\/li>

    • difficulty accessing the premises which had not been reported prior to the order.<\/p><\/li><\/ul>

      This provision does not affect the Customer\u2019s rights in the event of a defect, non-conformity with the order, an error attributable to M\u00e9dequip or the invocation of an applicable warranty.<\/p>

      5. Right of withdrawal<\/h2>

      Sales made by M\u00e9dequip are intended for business customers and, in principle, are not subject to the right of withdrawal available to consumers, subject to any mandatory legal provisions that may apply to certain business-to-business relationships.<\/p>

      Furthermore, even where the legal conditions for a right of withdrawal are met, this right may, in particular, be excluded in the case of goods made to the Customer\u2019s specifications or which are clearly personalised, in accordance with the conditions laid down by the applicable legislation.<\/p>

      Tables manufactured and configured according to the Customer\u2019s individual preferences may fall into this category.<\/p>

      6. Product as ordered<\/h2>

      Minor differences in colour, texture, grain, finish or appearance that may result from the materials used, manufacturing processes or the representation of colours on a screen or in print do not, in themselves, constitute grounds for a return or cancellation provided that they do not affect the essential characteristics of the product ordered.<\/p>

      The photographs, colour charts and illustrations available on M\u00e9dequip\u2019s website, in its catalogues or in other materials are provided for illustrative purposes only.<\/p>

      7. Checking on delivery<\/h2>

      The Customer must check the external condition of the product and its packaging upon delivery.<\/p>

      In the event of apparent damage caused during transport, the Customer must make a note on the transport document precise, detailed and comprehensive reservations<\/strong>, describing the nature of the damage observed.<\/p>

      The Customer is also asked to:<\/p>

      • take a photograph of the packaging before opening it; ;<\/p><\/li>

      • take photographs of any damage; ;<\/p><\/li>

      • take a photograph of the product after unpacking it; ;<\/p><\/li>

      • keep all packaging and protective materials; ;<\/p><\/li>

      • Please inform M\u00e9dequip as soon as possible.<\/p><\/li><\/ul>

        General clauses such as \u00absubject to unpacking\u00bb do not, on their own, describe the nature of any damage.<\/p>

        8. Configuration error attributable to M\u00e9dequip<\/h2>

        If the product delivered does not correspond to the specification expressly confirmed on the quotation or purchase order due to an error attributable to M\u00e9dequip, the Customer must inform M\u00e9dequip as soon as possible.<\/p>

        The application must be accompanied by evidence enabling the error to be identified and verified, in particular:<\/p>

        • quote or invoice number; ;<\/p><\/li>

        • table serial number; ;<\/p><\/li>

        • photographs; ;<\/p><\/li>

        • a description of the difference observed.<\/p><\/li><\/ul>

          Following verification, M\u00e9dequip will work with the Client to determine the appropriate solution, taking into account the nature of the error identified.<\/p>

          9. Fault or malfunction<\/h2>

          The discovery of a fault or malfunction does not automatically entitle the customer to a replacement or a refund for the table.<\/p>

          The Customer must contact M\u00e9dequip in advance so that the cause of the problem can be identified and the relevant warranty procedure can be initiated.<\/p>

          In particular, M\u00e9dequip may request:<\/p>

          • the table\u2019s serial number; ;<\/p><\/li>

          • a detailed description of the problem; ;<\/p><\/li>

          • photographs; ;<\/p><\/li>

          • videos; ;<\/p><\/li>

          • carrying out simple tests to establish a diagnosis.<\/p><\/li><\/ul>

            Depending on the nature of the problem and the applicable warranty terms, a solution may take the form of, for example, a diagnosis, the dispatch of a part, a repair, a technical service call or, where justified, a replacement.<\/p>

            10. Returns authorised by M\u00e9dequip<\/h2>

            Where a return is necessary due to a fault, an incorrect delivery, a warranty claim, or where it is exceptionally accepted by M\u00e9dequip, No goods may be dispatched without M\u00e9dequip\u2019s prior written consent<\/strong>.<\/p>

            M\u00e9dequip will provide the Customer with the return instructions and the address to which the item should be sent.<\/p>

            Any return made unilaterally by the Customer without prior authorisation may be refused.<\/p>

            11. Costs and risks associated with the return<\/h2>

            Where the return is due to an error on the part of M\u00e9dequip or is covered under an applicable warranty, the arrangements for transport and the allocation of costs will be determined in accordance with the terms of the relevant warranty.<\/p>

            Where, in exceptional circumstances, a return is accepted for a reason not attributable to M\u00e9dequip, all costs relating to transport, handling, packaging, insurance, repackaging and restocking may be charged to the Customer, following notification to the Customer.<\/p>

            Given the weight and size of the tables, the Customer must not arrange for their return transport without first receiving instructions from M\u00e9dequip.<\/p>

            12. Warranty and hidden defects<\/h2>

            These provisions relating to the exclusion of returns for personal convenience do not preclude the mandatory statutory guarantees, in particular the guarantee against hidden defects set out in Articles 1641 et seq. of the Civil Code, nor any contractual guarantees or manufacturer\u2019s guarantees applicable to the product.<\/p>

            13. General principle<\/h2>

            The manufacture of a table commences on the basis of the configuration expressly chosen and approved by the Customer.<\/p>

            The Customer is therefore advised to check their entire configuration carefully before confirming their quote.<\/strong><\/p>

            Once the order has been confirmed and placed with the manufacturer, any amendment, cancellation, return or exchange remains subject to these terms and conditions and, where it does not result from a fault or error attributable to M\u00e9dequip, to M\u00e9dequip\u2019s prior written consent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

            CANCELLATION, RETURN AND REFUND TERMS AND CONDITIONS\u200b These terms and conditions apply to sales made by M\u00e9dequip to business customers (B2B). 1. Products manufactured and configured to order The tables sold by M\u00e9dequip are manufactured and\/or configured specifically at the Customer\u2019s request, in accordance with the specifications selected and confirmed at the time of ordering. These specifications may include, in particular: the table model; the colour and type of upholstery; the colour or finish of the frame; the dimensions or technical specifications; the headrests; the drop systems; the lifting or adjustment systems; the accessories and options; as well as any other specification chosen by the Customer. The manufacture and\/or supply of the product is undertaken on the basis of this individual configuration. Consequently, any order confirmed by the Customer is firm and final, subject to any mandatory legal provisions that may apply. 2. Confirmation of the configuration It is the Customer\u2019s responsibility to carefully check, before confirming the order, all the specifications set out in the quotation or purchase order. Signing the quotation, electronically confirming the order, paying the deposit or any other action that unambiguously indicates acceptance of the order shall constitute the Customer\u2019s confirmation of the product\u2019s configuration. In particular, the Customer is required to check the model, options, finish, colours, accessories and any specific technical specifications selected. Any changes requested after the order has been confirmed are subject to M\u00e9dequip\u2019s prior approval and to the technical feasibility of amending the order with the manufacturer. This may result in a change to the price and\/or the delivery time. 3. Cancellation after order confirmation Given the specific nature of the products and the fact that they are manufactured or configured to order, no cancellation for the Customer\u2019s personal convenience may be requested after the order has been confirmed. M\u00e9dequip may, however, on an exceptional basis and at its sole discretion, accept a cancellation request where the manufacture or preparation of the order still allows for such a change. In such cases, any costs already incurred by M\u00e9dequip, in particular with the manufacturer, the carrier or its service providers, may remain the responsibility of the Customer. Any exceptional acceptance of a cancellation must be subject to written agreement from M\u00e9dequip. 4. No returns or exchanges for reasons of personal preference Owing to their specific manufacture and\/or configuration, tables ordered by the Customer may not be returned or exchanged after manufacture or delivery on grounds of personal preference. In particular, returns are excluded where they are motivated by: a change of mind; an error by the Customer in the choice of model; an error in the choice of colour or finish; an error in the choice of options or accessories; incompatibility with the Customer\u2019s personal preferences; a subsequent change in their requirements; difficulty accessing the premises which was not reported prior to placing the order. This provision does not affect the Customer\u2019s rights in the event of a defect, non-conformity with the order, an error attributable to M\u00e9dequip or the invocation of an applicable warranty. 5. Right of withdrawal Sales made by M\u00e9dequip are intended for business customers and, in principle, are not subject to the right of withdrawal provided for consumers, subject to any mandatory legal provisions that may apply to certain business-to-business relationships. Furthermore, where the legal conditions for a right of withdrawal are met, this right may, in particular, be excluded for goods made to the Customer\u2019s specifications or clearly personalised, in accordance with the conditions laid down by the applicable legislation. Tables manufactured and configured according to the Customer\u2019s individual choices may fall within this category. 6. Product in accordance with the order Minor differences in colour, texture, grain, finish or appearance that may result from the materials used, manufacturing processes or the representation of colours on a screen or in print do not, in themselves, constitute grounds for a return or cancellation provided they do not affect the essential characteristics of the product ordered. Photographs, colour charts and illustrations available on the website, in catalogues or other M\u00e9dequip materials are provided for illustrative purposes only. 7. Inspection upon delivery The Customer must inspect the apparent condition of the product and its packaging upon delivery. In the event of any apparent damage caused during transport, the Customer must note specific, detailed and fully substantiated reservations on the consignment note, describing the nature of the damage observed. The Customer is also advised to: photograph the packaging before opening it; photograph any damage; photograph the product after unpacking; retain all packaging and protective materials; and inform M\u00e9dequip as soon as possible. General statements such as \u00absubject to unpacking\u00bb do not, on their own, describe the nature of any damage. 8. Configuration error attributable to M\u00e9dequip If the product delivered does not correspond to the configuration expressly confirmed on the quotation or purchase order due to an error attributable to M\u00e9dequip, the Customer must inform M\u00e9dequip as soon as possible. The request must be accompanied by details enabling the error to be identified and verified, in particular: quotation or invoice number; the table\u2019s serial number; photographs; and a description of the discrepancy observed. Following verification, M\u00e9dequip will determine, in consultation with the Customer, the appropriate solution in light of the nature of the error identified. 9. Defect or malfunction The discovery of a defect or malfunction does not automatically entitle the Customer to a return or refund of the table. The Customer must first contact M\u00e9dequip to enable the cause of the problem to be identified and the applicable warranty procedure to be initiated. M\u00e9dequip may, in particular, request: the table\u2019s serial number; a detailed description of the problem; photographs; videos; and the performance of tests<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3385","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/tableinmotion.eu\/en\/wp-json\/wp\/v2\/pages\/3385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tableinmotion.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tableinmotion.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tableinmotion.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tableinmotion.eu\/en\/wp-json\/wp\/v2\/comments?post=3385"}],"version-history":[{"count":11,"href":"https:\/\/tableinmotion.eu\/en\/wp-json\/wp\/v2\/pages\/3385\/revisions"}],"predecessor-version":[{"id":3396,"href":"https:\/\/tableinmotion.eu\/en\/wp-json\/wp\/v2\/pages\/3385\/revisions\/3396"}],"wp:attachment":[{"href":"https:\/\/tableinmotion.eu\/en\/wp-json\/wp\/v2\/media?parent=3385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}